ku922's Privacy Policy

1. Introduction

ku922 ("we", "us", or "platform") provides a safe and trusted online entertainment service for players in Bangladesh. We believe that protecting the privacy of your personal information is our core responsibility. This privacy policy ("policy") explains what information we collect about you on our website ku922.lat ("site"), how we use it, who we share it with, and what your rights are.

By registering on our site or using our services, you agree to this policy. If you do not accept the terms of this policy, please refrain from using our platform. If any changes are made to the policy, we will post a notice on the site and update the revision date at the top of the policy.

2. Information We Collect

We collect various types of information to operate the ku922 platform. This information comes from two main sources — information you provide directly and technical information collected automatically.

2.1 Information You Provide

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and contact information
• National ID or passport number (for KYC verification)
• Payment information: bKash, Nagad, Rocket, or bank account details
• Login credentials (including encrypted password)
• Messages and complaint details sent to support

2.2 Automatically Collected Information

• IP address and device type (desktop, mobile, etc.)
• Browser type and operating system information
• Date, time, and session duration of site visits
• Pages visited and links clicked
• Data collected via cookies and similar tracking technologies
• Geolocation data (country level, not specific address)

3. How We Use Your Information

We use collected information only for specific, lawful, and transparent purposes. The main purposes for which we use your information are outlined below:

3.1 Account Management and Service Delivery

We use your information to complete your registration, verify your account, process deposits and withdrawals, and personalise your gaming experience.

3.2 Security and Fraud Prevention

We analyse technical information to ensure account security, detect unauthorised access and fraudulent activity, and comply with anti-money laundering (AML) regulations.

3.3 Communication and Support

We use your email to send important notifications about your account, respond to support requests, and inform you of policy changes.

3.4 Responsible Gaming

At ku922 we take responsible gaming very seriously. Our system monitors player behaviour and takes precautionary measures when needed. Learn more on our Responsible Gaming page.

4. Sharing Information with Third Parties

ku922 never sells your personal information or transfers it to third parties for advertising purposes. We share information with specific service providers only in the following limited circumstances:

• Payment processors: Financial information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
• KYC and identity verification services: Minimum required information is shared with identity verification agencies to meet regulatory obligations.
• Technology service providers: Limited technical information is shared with hosting and security specialists to operate the platform.
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from law enforcement authorities.

All third-party service providers are contractually bound to protect the confidentiality of your data.

5. Cookies and Tracking Technologies

Cookies are small text files that our site stores on your device. They help improve your browsing experience and ensure the functionality of our services.

5.1 Essential Cookies

These cookies are essential for the basic operation of the site — such as maintaining login sessions, security verification, and saving language preferences. Without them the site cannot function properly.

5.2 Analytics Cookies

We use analytics cookies to analyse user behaviour with the aim of improving our services. This information is aggregated and not personally identifiable. You can disable this type of cookie through your browser settings.

5.3 Cookie Controls

You can delete cookies or refuse to accept new ones at any time by changing your browser settings. Please note that disabling cookies may cause some features of the site to stop working.

6. Data Security Measures

ku922 has implemented industry-standard technical and organisational measures to keep your personal information secure.

• SSL/TLS encryption: All data transfers between the site and our servers are protected by 256-bit SSL encryption.
• Password hashing: Your password is never stored in plain text — it is transformed using a strong cryptographic hashing algorithm.
• Two-factor authentication: An option to enable two-step verification is available for additional security.
• Access controls: Only authorised personnel can access your information, according to their designated roles.
• Regular security audits: Our systems undergo regular security testing, and any identified vulnerabilities are addressed immediately.
• Data centre security: Our servers are hosted in secure data centres with active physical security measures in place.

While we apply the highest security measures, no data transmission over the internet is 100% secure. We are constantly working to minimise all possible risks.

7. Data Retention Period

We retain your personal information only for as long as necessary. The key points of our data retention policy are outlined below:

• Active accounts: All information is retained for the duration that the account remains active.
• After account closure: Financial transaction records and KYC information are retained for a specified period in accordance with regulatory obligations.
• Marketing information: Marketing communications are stopped immediately upon withdrawal of your consent.
• Technical logs: System logs and analytics data are automatically deleted after 90 days.

8. Your Data Rights

As a user of ku922 you have the following rights over your own personal information:

8.1 Right to Access

You have the right to know what information we hold about you. You can contact support to request a copy of your data.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you can request a correction. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, information that is required to be retained under legal or regulatory obligations is not covered by this right.

8.4 Right to Withdraw Consent

You may withdraw your consent to marketing or promotional communications at any time. Your request will be actioned within a reasonable time after receipt.

9. Children's Privacy

ku922 strictly does not provide services to anyone under the age of 21. Our platform is for adults only (aged 21 or over). We do not knowingly collect personal information from any minor.

We verify age during the registration process. If it comes to our attention that a minor has registered using false information, the relevant account is closed immediately and the collected information is deleted. If a parent or guardian suspects their child is using our platform, please contact us immediately.

10. Changes to This Policy

We may review and update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• A clear notice will be displayed on the site's homepage.
• Details of the changes will be sent by email to registered users.
• The "Last updated" date at the top of the policy will be changed.

Continued use of the site after any changes will be taken as your agreement to the revised policy. We therefore recommend reviewing this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our data protection team is committed to responding to all your requests.